https://identityassurance.blog.gov.uk/gov-uk-verify-certified-company-user-support-details/

GOV.UK Verify certified company user support details

If you need help using the services offered by any of GOV.UK Verify's currently available certified companies, their contact details are listed below.

All certified companies provide user support Monday to Friday from 8.00am to 10.00pm (GMT) and on Saturday and Sunday from 8.00am to 5.00pm (GMT).

Experian
e-mail: identityservicehelp@experian.com
Telephone: 0344 481 8192

Digidentity
e-mail: helpdesk@digidentity.co.uk
Telephone: 0330 60 60 732

The Post Office
e-mail: myprofilehelpdesk@postoffice.co.uk
Telephone: 0330 60 60 733

SecureIdentity
e-mail: help@secureidentity.co.uk
Telephone: 0333 344 1679 (English) / 03300 240185 (Welsh)

Barclays
Telephone: 0333 202 7479 (English) or 0333 202 7450 (Welsh)

CitizenSafe
e-mail: support@citizensafe.co.uk
Telephone: 0333 566 8000

Royal Mail
e-mail: identityverification@your.royalmail.com
Telephone: 0345 266 0116

 

User support for GOV.UK Verify

You can contact the GOV.UK Verify user support team when using GOV.UK Verify by clicking on the link at the top of the page where it says your feedback will help us to improve.

Our user support team can: provide advice and guidance on GOV.UK Verify when you are having an issue; receive comments/suggestions for improvements; and hear how GOV.UK Verify has been of benefit to you.

Our user support team are available Monday to Friday from 8.00am to 6.00pm and aim respond to any messages within a maximum of five working days.

User support for government services

The government services using GOV.UK Verify, such as View or share your driving licence information or Check your State Pension, have their own help and support systems and details of those can be found via their page on GOV.UK.