Throughout our public beta we’ve posted regularly about the services using GOV.UK Verify, and those we expect to start using GOV.UK Verify.
Thirteen of the services we listed as starting to use GOV.UK Verify earlier this year are connected, of which 11 are actively using GOV.UK Verify at the moment. Eight of these are available as public beta services. The remaining 3 are in private beta, available for invited users only as they are tested and developed ready for public use.
Overall we’ve now verified more than 300,000 user identities, and we’re projecting that this will increase to between 770,000 and 1,000,000 by April next year. However, these projections are always uncertain because they depend on such a wide range of variables - the timing and extent of adoption of Verify by services, the take-up of new and transformed digital services by users, and the extent to which GOV.UK Verify is able to meet demand from users at any given time (as represented in the service's success rate, which we report each week on the performance platform).
Those services that are connected now are listed in Table 1. The table shows, for each service, their total population of users each year, and their anticipated number of users by April 2016.
Table 1: services already using GOV.UK Verify
|Department||Service||Status||Total users / year||Anticipated total GOV.UK Verify users by April 2016|
|HMRC||Check or update your company car tax||Connected February 2014; in public beta||70k||25-30k|
|Defra||Claim rural payments||Connected July 2014; in public beta||100k-300k||5-10k|
|HMRC||Do your self assessment online||Connected December 2014; in public beta||3m||100-500k|
|HMRC||Check your income tax estimate||Connected February 2015; in private beta. Also accessible via personal tax account.||2m||80k|
|HMRC||Sign in to your personal tax account||Connected July 2015; in private beta (Check your income tax estimate service is currently accessible)||-||User numbers will be a proportion of those accessing other HMRC services through this facility|
|BIS / Insolvency Service||Claim for redundancy and monies owed||Connected Feb 2015; in public beta||100k||10-15k|
|HMRC||Help your friends or family with their tax||Connected Mar 2015; in public beta (currently supports users with two HMRC services. HMRC plans to expand it across other services)||-||User numbers will be a proportion of those already accessing other HMRC services through this facility|
|HMRC||Claim a tax refund||Connected Mar 2015; in public beta||95k||50-70k|
|DWP||Sign in to the Universal Credit digital account||Connected Mar 2015; in public beta but restricted to two postcodes||10m||<5k|
|HMRC||Check your state pension||Connected Apr 2015; in private beta||3m||5-30k|
|DfT / DVLA||View or share your driving licence information||Connected Jun 2015; in public beta||5m||140k|
|HMRC||Tax credits (limited trial)||Connected Feb 2015; trial ended in July 2015||3m||100k|
|HMRC||Marriage Allowance (limited trial)||Connected Jun 2015 in private beta; trial ended in July 2015||200k||25k|
The next 3 months and beyond
We’re working with 37 other government services that are planning to adopt GOV.UK Verify. Twenty of these are planning to connect to GOV.UK Verify in the next year. These services are listed in Table 2.
This list of services, and the estimates of user numbers, are subject to change. They’ll be revised as services move through the various stages of onboarding and we learn more about user needs, service plans and anticipated volumes of demand.
Table 2: services planning to use GOV.UK Verify in the next year
|Department||Service||Status||Total users / year|
|DVSA||Apply for an operator licensing certificate||Planning to connect November - December 2015||5k|
|NHS||View your health record (Liverpool pilot)||Planning to connect December - January 2015||5k|
|BIS||Access your personal learning record||Planning to connect January - March 2016||200k|
|DfT||Fitness to drive - driver’s medical service||Planning to connect February - March 2016||800k|
|BIS||Sign your mortgage deed||Planning to connect January - March 2016||180k|
|BIS||Declare bankruptcy online||Planning to connect January - March 2016||12k|
|DWP||Child maintenance||Planning to connect April 2016||35k|
|DWP||Access to work||Planning to connect April to June 2016||15k|
|DWP||Bereavement support||Planning to connect July 2016||40k|
|NHS||Total Rewards statement||Planning to connect April to June 2016||200k|
|MoJ||Money claim online||Planning to connect 2016||150k|
|DfT||Amend your driver record||TBC||1m|
|HMRC||Tax free childcare||TBC||1m|
|NI||Register a child’s birth in Northern Ireland||TBC||25k|
|MOJ||File for uncontested divorce||TBC||120k|
|DWP||Personal Independence Payment||TBC||150k|
|HMRC||Inheritance tax online||TBC||200k|
|HMRC||View your medical benefit||TBC||270k|
|DfE||Childminder or childcare provider (Ofsted)||TBC||5k|
|BIS||Voluntary dissolution of a company||TBC||TBC|
Changes in our projections since our last update
We are expecting to see between 100k and 500k users for the HMRC self-assessment service, but we’d expect to see most of that demand in January (which is when the peak in demand usually falls), not before the end of November as suggested in our last update. This is reflected in the projections included in this post.
A number of services have increased their projected volumes of users by April 2016. These include the Universal Credit Digital Service (from 3k to 5k), the National Insurance / State Pension Service (from 10k to 5k-30k), and view or share your driving record (from 25k to 140k).