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GOV.UK Verify

Government services using GOV.UK Verify - November 2015 update

Posted by: , Posted on: - Categories: Delivery

Throughout our public beta we’ve posted regularly about the services using GOV.UK Verify, and those we expect to start using GOV.UK Verify.

Our most recent update was in July when we shared a forward look towards live in April 2016, and beyond. This post provides an update on our plans.

Current status

Thirteen of the services we listed as starting to use GOV.UK Verify earlier this year are connected, of which 11 are actively using GOV.UK Verify at the moment. Eight of these are available as public beta services. The remaining 3 are in private beta, available for invited users only as they are tested and developed ready for public use.

Overall we’ve now verified more than 300,000 user identities, and we’re projecting that this will increase to between 770,000 and 1,000,000 by April next year. However, these projections are always uncertain because they depend on such a wide range of variables - the timing and extent of adoption of Verify by services, the take-up of new and transformed digital services by users, and the extent to which GOV.UK Verify is able to meet demand from users at any given time (as represented in the service's success rate, which we report each week on the performance platform).

Those services that are connected now are listed in Table 1. The table shows, for each service, their total population of users each year, and their anticipated number of users by April 2016.

Table 1: services already using GOV.UK Verify

Department Service Status Total users / year Anticipated total GOV.UK Verify users by April 2016
HMRC Check or update your company car tax Connected February 2014; in public beta 70k 25-30k
Defra Claim rural payments Connected July 2014; in public beta 100k-300k 5-10k
HMRC Do your self assessment online Connected December 2014; in public beta 3m 100-500k
HMRC Check your income tax estimate Connected February 2015; in private beta. Also accessible via personal tax account. 2m 80k
HMRC Sign in to your personal tax account Connected July 2015; in private beta (Check your income tax estimate service is currently accessible) - User numbers will be a proportion of those accessing other HMRC services through this facility
BIS / Insolvency Service Claim for redundancy and monies owed Connected Feb 2015; in public beta 100k 10-15k
HMRC Help your friends or family with their tax Connected Mar 2015; in public beta (currently supports users with two HMRC services. HMRC plans to expand it across other services) - User numbers will be a proportion of those already accessing other HMRC services through this facility
HMRC Claim a tax refund Connected Mar 2015; in public beta 95k 50-70k
DWP Sign in to the Universal Credit digital account Connected Mar 2015; in public beta but restricted to two postcodes 10m <5k
HMRC Check your state pension Connected Apr 2015; in private beta 3m 5-30k
DfT / DVLA View or share your driving licence information Connected Jun 2015; in public beta 5m 140k
HMRC Tax credits (limited trial) Connected Feb 2015; trial ended in July 2015 3m 100k
HMRC Marriage Allowance (limited trial) Connected Jun 2015 in private beta; trial ended in July 2015 200k 25k


The next 3 months and beyond

We’re working with 37 other government services that are planning to adopt GOV.UK Verify. Twenty of these are planning to connect to GOV.UK Verify in the next year. These services are listed in Table 2.

This list of services, and the estimates of user numbers, are subject to change. They’ll be revised as services move through the various stages of onboarding and we learn more about user needs, service plans and anticipated volumes of demand.

Table 2: services planning to use GOV.UK Verify in the next year

Department Service Status Total users / year
DVSA Apply for an operator licensing certificate Planning to connect November - December 2015 5k
NHS View your health record (Liverpool pilot) Planning to connect  December - January 2015 5k
BIS Access your personal learning record Planning to connect  January - March 2016 200k
DfT Fitness to drive - driver’s medical service Planning to connect  February - March 2016 800k
BIS Sign your mortgage deed Planning to connect  January - March 2016 180k
BIS Declare bankruptcy online Planning to connect  January - March 2016 12k
DWP Child maintenance Planning to connect April 2016 35k
DWP Access to work Planning to connect April to June 2016 15k
DWP Bereavement support Planning to connect July 2016 40k
NHS Total Rewards statement Planning to connect April to June 2016 200k
MoJ Money claim online Planning to connect 2016 150k
DfT Amend your driver record TBC 1m
HMRC Tax free childcare TBC 1m
NI Register a child’s birth in Northern Ireland TBC 25k
MOJ File for uncontested divorce TBC 120k
DWP Personal Independence Payment TBC 150k
HMRC Inheritance tax online TBC 200k
HMRC View your medical benefit TBC 270k
DfE Childminder or childcare provider (Ofsted) TBC 5k
BIS Voluntary dissolution of a company TBC TBC


Changes in our projections since our last update

We are expecting to see between 100k and 500k users for the HMRC self-assessment service, but we’d expect to see most of that demand in January (which is when the peak in demand usually falls), not before the end of November as suggested in our last update. This is reflected in the projections included in this post.

A number of services have increased their projected volumes of users by April 2016. These include the Universal Credit Digital Service (from 3k to 5k), the National Insurance / State Pension Service (from 10k to 5k-30k), and view or share your driving record (from 25k to 140k).  


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