User Researcher, Ciara Green, and Service Designer, Kay Dale, carried out observational research at certified company user support centres to better understand how certified companies provide user support to meet user needs.
Related content and links
A blog about GOV.UK Verify.
Built and developed by the Government Digital Service, GOV.UK Verify is the new way to prove your identity when using digital government services.
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Links and resources
Here are some links to publications and resources about GOV.UK Verify and identity assurance: