User Researcher, Ciara Green, and Service Designer, Kay Dale, carried out observational research at certified company user support centres to better understand how certified companies provide user support to meet user needs.
Research we've contributed to and supported
Polly Gannaway, one of our user researchers, provides an insight into 2 of our most recent workshops with GOV.UK Verify certified companies.
Richard Higson provides an update on our demographic work using data which allows us to estimate and better understand GOV.UK Verify’s coverage in Northern Ireland.
Jyoti Basuita from the #VerifyLocal team and Livia Ralph from the Industry Engagement team share the outcomes from the recent workshop we held with techUK for suppliers to local authorities.
The #VerifyLocal team share which councils have signed up to the first wave of collaboration pilots to integrate GOV.UK Verify into local services: issuing of concessionary travel passes and resident parking permits.
Linda O'Halloran and Irina Pencheva provide our vision and preliminary plans to develop working examples of GOV.UK Verify in local authorities. This post provides information on how local councils can take part in the pilots.
Claire Bowman shares the outcomes and experiences of a recent workshop held between GDS and DVLA to improve user journeys and services connected to GOV.UK Verify, focusing on user needs.
Product Manager Oliver Harper describes a recent change we made to GOV.UK Verify, how this led to unexpected improvement in performance and, most important of all, what we learnt.
Richard Higson and Kyran Dale provide the latest update on GOV.UK Verify's demographic coverage, how it's improved and how it will continue to do so.
This post provides an update on our our discovery work with local authorities.