100 rounds of user research on GOV.UK Verify
We have just reached a new milestone on GOV.UK Verify - our 100th round of usability testing. 100 rounds of usability testing is certainly a lot. Here are some numbers to put it into context
Research
Research we've contributed to and supported
Can online activity history help GOV.UK Verify work for more people?
In future could you use your Facebook or Linkedin account as part of the verification process? Industry Engagement lead Livia Ralph shares details of a project, conducted with private sector partners via Open Identity Exchange, looking the use of different sources of activity history when proving an individual is who they say they are.
GOV.UK Verify / DVLA / local authority discovery day
Posted by:
Linda O'Halloran and Rebecca Hales, Posted on:
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Categories:
Industry and market engagement, Research
On 15 July we held the first of 2 discovery days to examine how local authority taxi licensing, concessionary travel and parking permit services might be improved using GOV.UK Verify and Driver and Vehicle Licensing Agency (DVLA) services. Here's a summary.
GOV.UK Verify for local government: working out loud
Linda O'Halloran is a Senior Business Analyst looking at the need for GOV.UK Verify in local government. In this post she shares an update on our latest work in this area.
Improving the experience of verifying with certified companies
User research specialist Pete Gale explains how we ensure that certified companies provide services that meet the needs of our users.
Accessibility research for GOV.UK Verify
User researcher Polly Gannaway shares some of what we’ve learnt conducting accessibility research for GOV.UK Verify.
Exploring the need for GOV.UK Verify in local government - get involved
Posted by:
Ian Litton and Michael Clark, Posted on:
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Categories:
Industry and market engagement, Research
Ian Litton of Warwickshire County Council and Michael Clark of the Government Digital Service provide an update on the work that local authorities and GDS have done together on citizen identity needs for local authority services. Learn how you can get involved in upcoming pilots.
GOV.UK Verify and the government Design Standards
GOV.UK Verify's content designer Anthony Lord and designer Joe Lanman describe how, for GOV.UK Verify, solid user research can supplement established design patterns and style guides.
Meeting user needs
The GDS Design Principles state that services should start with user needs. To pass the Digital by Default Service Assessment for a live service, the service manager must demonstrate that the team building service understands user needs and has undertaken …
Estimating what proportion of the public will be able to use GOV.UK Verify
GOV.UK Verify is on track to go live in April and we’ve set some ambitious objectives for what we want to achieve between now and then. One thing we’re aiming to do is increase our demographic coverage to around 90% …