We have just reached a new milestone on GOV.UK Verify - our 100th round of usability testing. 100 rounds of usability testing is certainly a lot. Here are some numbers to put it into context
Research we've contributed to and supported
In future could you use your Facebook or Linkedin account as part of the verification process? Industry Engagement lead Livia Ralph shares details of a project, conducted with private sector partners via Open Identity Exchange, looking the use of different sources of activity history when proving an individual is who they say they are.
On 15 July we held the first of 2 discovery days to examine how local authority taxi licensing, concessionary travel and parking permit services might be improved using GOV.UK Verify and Driver and Vehicle Licensing Agency (DVLA) services. Here's a summary.
Linda O'Halloran is a Senior Business Analyst looking at the need for GOV.UK Verify in local government. In this post she shares an update on our latest work in this area.
User research specialist Pete Gale explains how we ensure that certified companies provide services that meet the needs of our users.
User researcher Polly Gannaway shares some of what we’ve learnt conducting accessibility research for GOV.UK Verify.
Ian Litton of Warwickshire County Council and Michael Clark of the Government Digital Service provide an update on the work that local authorities and GDS have done together on citizen identity needs for local authority services. Learn how you can get involved in upcoming pilots.
GOV.UK Verify's content designer Anthony Lord and designer Joe Lanman describe how, for GOV.UK Verify, solid user research can supplement established design patterns and style guides.
The GDS Design Principles state that services should start with user needs. To pass the Digital by Default Service Assessment for a live service, the service manager must demonstrate that the team building service understands user needs and has undertaken …
GOV.UK Verify is on track to go live in April and we’ve set some ambitious objectives for what we want to achieve between now and then. One thing we’re aiming to do is increase our demographic coverage to around 90% …