A joined-up approach to improving service design with DVLA
Claire Bowman shares the outcomes and experiences of a recent workshop held between GDS and DVLA to improve user journeys and services connected to GOV.UK Verify, focusing on user needs.
Claire Bowman
Claire is a Senior Business Analyst on the GOV.UK Verify team.
Helping services integrate with GOV.UK Verify: Improvements to our onboarding process
Olly wrote in November about the development of the onboarding guide and how we had split the process of onboarding services into stages. I’m writing today to elaborate on the 6 stage onboarding process and the governance in the programme …
GOV.UK Verify service managers - monthly meeting
Today we held our monthly meeting for service managers that are planning to start using GOV.UK Verify. Janet recently wrote about the services that plan to start using GOV.UK Verify over the next 6 months and how, by March 2016, …