A joined-up approach to improving service design with DVLA
...on user needs. The objectives were to: identify areas of improvement for service design further research within DVLA - in particular where GOV.UK Verify is integrated into a service -...
...on user needs. The objectives were to: identify areas of improvement for service design further research within DVLA - in particular where GOV.UK Verify is integrated into a service -...
...digital services with GOV.UK Verify. The update minimises the impact to users when services rotate their encryption keys. removed Java 7 from our service following our upgrade to Java 8...
...your personal learning record Planning to connect January - March 2016 200k DfT Fitness to drive - driver’s medical service Planning to connect February - March 2016 800k BIS Sign...
...required under Point 11 of the Digital by Default Service Standard, which says: Make a plan for the event of the digital service being taken temporarily offline. Designing a service...
...a service from end-to-end. Services are delivered by multiple people and sometimes multiple departments in each local authority. In some cases, parts of the service are entirely outsourced, so it...
...access a foreign service online. In general, a PEPS forwards requests to sign in from an online service to your home eID system (this means that regardless of where the...
...bus pass. Our focus is on introducing an online option to access the service (where one doesn’t currently exist) or improving the existing offering through business process re-engineering and service...
...at their preferred destination - the service on GOV.UK they are trying to access. Whatever reason a user comes to GOV.UK Verify user support, we always strive to offer timely...
...But Points 4 and 5 of the Digital by Default Service Standard say: Build the service using the agile, iterative and user-centred methods set out in the manual. And Build...
...certified companies’ service (which verifies your identity and confirms it to government); and the government services which use GOV.UK Verify. There’s also the Document Checking Service, which allows the certified...