User Researcher, Ciara Green, and Service Designer, Kay Dale, carried out observational research at certified company user support centres to better understand how certified companies provide user support to meet user needs.
Stephen Dunn, GOV.UK Verify's Service Delivery Manager, provides an update on the latest improvements across GOV.UK Verify's certified companies.
Polly Gannaway, one of our user researchers, provides an insight into 2 of our most recent workshops with GOV.UK Verify certified companies.
In April this year we announced that a range of high quality certified companies had connected to GOV.UK Verify. In this guest blog post procurement expert David Kershaw shares his experience of the formal procurement process for these companies, and explains why the approach we took was revolutionary.
User research specialist Pete Gale explains how we ensure that certified companies provide services that meet the needs of our users.
GOV.UK Verify's Service Manager Stephen Dunn introduces the new certified companies, giving users more choice than ever before.
We signed new contracts with 9 certified companies in March 2015. We’re coming to the end of the process in which certified companies work to meet all the standards and complete all the tasks needed to start providing services through …
This is a short post to let you know what support will be available for people using GOV.UK Verify over the festive period. The GOV.UK Verify user support desk is available Monday to Friday 8am - 5pm to answer your …
GOV.UK Verify allows you to choose a certified company to verify your identity. This federated model - with government setting the standards for identity assurance and certified companies responsible for developing and delivering services that meet those standards - is …
On 26 October 2015 the Minister for the Cabinet Office Matt Hancock spoke at the Institute for Government on how digital transformation can improve government services. In this excerpt he talks about the development of GOV.UK Verify and how he verified his …
