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A joined-up approach to improving service design with DVLA

Posted by: Claire Bowman, Posted on: 5 September 2016 - Categories: Delivery, Research
A photo of DVLA and GDS colleagues mapping out user journeys.

Claire Bowman shares the outcomes and experiences of a recent workshop held between GDS and DVLA to improve user journeys and services connected to GOV.UK Verify, focusing on user needs.

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