Leisa Reichelt

Security and convenience: Meeting user needs

Posted by: Janet Hughes and Leisa Reichelt, Posted on: 28 January 2014 - Categories: Policy, Research, Security

As with all the work being done under the digital transformation programme, the identity assurance programme starts with user needs. But, in this case, there are two separate and contrasting needs to consider. We thought it would be interesting to …

User Research

Posted by: Leisa Reichelt, Posted on: 21 October 2013 - Categories: Research

In March this year we started an intensive, iterative programme of design and user research with a view to ensuring the best possible user experience for people as they discover and interact with identity assurance.