Improving the experience of verifying with certified companies
User research specialist Pete Gale explains how we ensure that certified companies provide services that meet the needs of our users.
Pete Gale
Pete is a user research working on GOV.UK Verify
GOV.UK Verify: How we talk about user needs
One of the central tenets of how we design government services is that we start with user needs. As a user researcher, I’m aware of the importance of defining user needs in a way that accurately reflects how our users talk …
User research - asking better questions
With more people and services using GOV.UK Verify, we’re able to learn from their feedback and find more opportunities to refine and improve the service. A few weeks ago, I wrote about refinements we were making to ensure people were …
What you'll need to prove your identity
We’ve been developing GOV.UK Verify over more than 18 months of user research and iteration. Since we launched the public beta of GOV.UK Verify, we’ve been gathering feedback from the first people to use it. We’re using that feedback to …
Using evidence from user research to redesign GOV.UK Verify
I work as a user researcher for GOV.UK Verify. The core of what I do is understanding how GOV.UK Verify works for real people, and finding ways to make it simpler and better. One of the most valuable ways to …