GOV.UK Verify: How we talk about user needs
...needs helps us to understand what our users are really trying to do, and also how we can best help them achieve that. The types of needs we talk about...
...needs helps us to understand what our users are really trying to do, and also how we can best help them achieve that. The types of needs we talk about...
...we found that the terms ‘basic’ and ‘verified’ worked best - they gave users a more immediate and clear understanding of the difference between the two types of account and...
...the identity provider. If the Privacy and Consumer Advisory Group needs to update the Identity Assurance Principles - for example, in response to changes in best practice, or to address...
...is only available on a limited basis and we may decide to end the trial before the self-assessment deadline on Saturday, if we think that’s the best thing to do...
...digital government. Collaboration helps us to build the best digital public services, and this was an opportunity for digital governments to share what we’ve learnt. I was the UK delegate...
...successful are those that can best meet the dual challenge of security and convenience for end users. We expect to see new methods emerge that are more convenient for end...
...many future service design elements that will be needed. We think the best way to explore them is by working together on discovery and alpha projects, which is why we...
In March this year we started an intensive, iterative programme of design and user research with a view to ensuring the best possible user experience for people as they discover...
...map out the user journeys, business processes and technical components of their existing services the first iteration local service patterns (patterns outline the agreed best practice for delivering each step...
...3 weeks we expect to: run A/B tests on the best way to ask users about the types of documents they have to use for verifying their identity improve our...