What makes a team
...point. We are building a new service, in a new market, and in a new way, for the first time anywhere in the UK and in a way that’s unlike...
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Estimating what proportion of the public will be able to use GOV.UK Verify
...combinations of things users have, we need to compare this to the combinations of things certified companies can use to verify users. The number of different combinations will grow over...
Improving the experience of verifying with certified companies
We recently completed the process of connecting certified companies to GOV.UK Verify under the new framework for certified companies. As a user researcher, my main focus in this process was...
#VerifyLocal pilots moving from discovery to alpha
Posted by:
Linda O'Halloran and Michael Clark, Posted on:
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Categories:
Industry and market engagement
...categories below. 1. User research In the last couple of months, we’ve trained about 40 new user researchers, conducted around 150 interviews with users and helped 17 councils to understand...
The technical team working together through group learning
...each other. Learning sessions also allow us to experiment and try new tools and approaches without the same concerns we have when building code for a production environment. One of...
GOV.UK Verify: Technical delivery update, 11 April 2016
...under new contracts added new journeys to the hub to reflect the new features released by the certified companies - for example, we can now recommend certified companies for users...
Identity assurance for organisations and agents
...for businesses. We then did an alpha project to develop and test a prototype user journey. The sorts of question we wanted to understand included: what do users need when...
GOV.UK Verify user support over the festive season
This is a short post to let you know what support will be available for people using GOV.UK Verify over the festive period. The GOV.UK Verify user support desk is...
Goals, cycles and people: running an agile, complex programme in government
...I mean outcomes that meet user needs, and transform the way users deal with government. Our big goals are to: build and improve GOV.UK Verify to provide a safer, easier,...
Guest post: 3 things departments should know about joining GOV.UK Verify
...our driver records (whenever GOV.UK Verify verifies a user for any GOV.UK service, the next step is for the department to find a match for the user in their own...