GOV.UK Verify: Technical delivery update, 9 February 2016
...service they want to use. tested new prototypes of the user journey in our user research lab. We wanted to see if there are ways of communicating the concept in...
...service they want to use. tested new prototypes of the user journey in our user research lab. We wanted to see if there are ways of communicating the concept in...
...to the same user needs in the context of a complex user journey that is unfamiliar to the user. Having completed our 100th round of user research on Verify back...
Licence: Creative Commons Attribution Alan Clark For a service to meet its user needs, user support is essential. Certified companies’ user support teams tend to be the primary point of...
...and explaining what they mean for our users. Today we cover the principles of user control, transparency and multiplicity. Principle 1: User Control I can exercise control over identity assurance...
...the service redesign, producing a common service plan to support all councils in redesigning their service User research - providing user research guidance and providing user research lab time Business...
...mind, our new Privacy Officer will be looking at new ways to keep you updated on privacy related activities. Keep an eye on the blog for further news on this....
We’ve talked previously about service design and how user needs are at the centre of the GOV.UK Verify user journey. We’ve also spoken recently about how we’ve conducted a vast...
...to do to show their service is secure and meets user needs. The identity providers are under pressure to create a service for users that complies with the standards government...
...see how our work affects users and keep the GDS mantra "What is the user need?" at the top of our minds. We ask each member of the delivery team...
...new option: basic identity accounts In the trial, anyone whose identity couldn’t be verified (because of lack of proof, for example), was given a new option. Rather than being directed...