Using evidence from user research to redesign GOV.UK Verify
...is a new service, that works in new ways, and we need to make it clear and simple, so we created an interactive tool to help people with this decision....
...is a new service, that works in new ways, and we need to make it clear and simple, so we created an interactive tool to help people with this decision....
I’m Hugh and I manage the GOV.UK Verify user support team. This post provides an insight into how we do user support. GOV.UK Verify is a platform for identity and...
...a user creating or re-using a verified account with a certified company, we’ve: started investigating the technical possibility of helping users to pause their identity verification journey for them to...
...we expect they will use a range of methods. Identity providers have to include 2 steps to authenticate users - a secret known only to the user (eg a password),...
...Combining a tried and tested framework with a brand new programming approach The new frontend is being built using Ruby on Rails. One of the main draws for using Rails...
...them to direct the user to use their credentials for a purpose not evident to the user (such as gaining access to the user’s records within a government service). It...
...new framework without any interruption to the service for users. New companies will start working towards joining the public beta shortly, and we’ll be able to give timescales for this...
...and dice the data in a number of ways. Start with user needs As with everything at GDS, we started with user needs. We spent a lot of time working...
...for our users. Part 1 of this series covered user control, transparency and multiplicity and part 2 covered data minimisation, data quality and service user access and portability. Today, we...
...step such as having a one-off code sent to your mobile phone or generating a code in an authentication app. Therefore, if your information is lost or compromised it will...