Working together with certified companies to put users first
...to the same user needs in the context of a complex user journey that is unfamiliar to the user. Having completed our 100th round of user research on Verify back...
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How our certified companies support users to verify
Licence: Creative Commons Attribution Alan Clark For a service to meet its user needs, user support is essential. Certified companies’ user support teams tend to be the primary point of...
Applying the identity assurance principles to GOV.UK Verify: Part 1
...and explaining what they mean for our users. Today we cover the principles of user control, transparency and multiplicity. Principle 1: User Control I can exercise control over identity assurance...
Introducing our first #VerifyLocal pilot plans for local councils
Posted by:
Linda O'Halloran and Irina Pencheva, Posted on:
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Categories:
Industry and market engagement, Research
...the service redesign, producing a common service plan to support all councils in redesigning their service User research - providing user research guidance and providing user research lab time Business...
Privacy assessment in public beta
...mind, our new Privacy Officer will be looking at new ways to keep you updated on privacy related activities. Keep an eye on the blog for further news on this....
A joined-up approach to improving service design with DVLA
We’ve talked previously about service design and how user needs are at the centre of the GOV.UK Verify user journey. We’ve also spoken recently about how we’ve conducted a vast...
Working with identity providers as they become certified companies
Posted by:
Alastair Williamson-Pound, Posted on:
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Categories:
Delivery, How GOV.UK Verify works, Industry and market engagement
...to do to show their service is secure and meets user needs. The identity providers are under pressure to create a service for users that complies with the standards government...
GOV.UK Verify developers: how our team works
...see how our work affects users and keep the GDS mantra "What is the user need?" at the top of our minds. We ask each member of the delivery team...
Basic identity accounts trial - an update
...new option: basic identity accounts In the trial, anyone whose identity couldn’t be verified (because of lack of proof, for example), was given a new option. Rather than being directed...
Using evidence from user research to redesign GOV.UK Verify
...is a new service, that works in new ways, and we need to make it clear and simple, so we created an interactive tool to help people with this decision....