...was impossible for users with visual impairments to do this without help. We are always working with certified companies to improve their user journeys and introduce new methods of verification,...
...to do to show their service is secure and meets user needs. The identity providers are under pressure to create a service for users that complies with the standards government...
We’ve talked previously about service design and how user needs are at the centre of the GOV.UK Verify user journey. We’ve also spoken recently about how we’ve conducted a vast...
...see how our work affects users and keep the GDS mantra "What is the user need?" at the top of our minds. We ask each member of the delivery team...
...it’s also completely new: it’s never been possible for a user to do this online before, with no central storage; and this kind of federation - with public and private...
...new option: basic identity accounts In the trial, anyone whose identity couldn’t be verified (because of lack of proof, for example), was given a new option. Rather than being directed...
...With services that need less proof from users, the user journey will be similar - but shorter. Users will be asked some questions to help them choose a certified company...
I’m Hugh and I manage the GOV.UK Verify user support team. This post provides an insight into how we do user support. GOV.UK Verify is a platform for identity and...
...a user creating or re-using a verified account with a certified company, we’ve: started investigating the technical possibility of helping users to pause their identity verification journey for them to...
...we expect they will use a range of methods. Identity providers have to include 2 steps to authenticate users - a secret known only to the user (eg a password),...
