...make it better for users, since our last update we’ve improved the application that helps departments match user identities with records in their databases so it is easier for departments...
...they can continue their journey researched new ways to explain to users how GOV.UK Verify works so they can make better-informed decisions about which certified company to choose. Improving and...
...point. We are building a new service, in a new market, and in a new way, for the first time anywhere in the UK and in a way that’s unlike...
...combinations of things users have, we need to compare this to the combinations of things certified companies can use to verify users. The number of different combinations will grow over...
We recently completed the process of connecting certified companies to GOV.UK Verify under the new framework for certified companies. As a user researcher, my main focus in this process was...
...categories below. 1. User research In the last couple of months, we’ve trained about 40 new user researchers, conducted around 150 interviews with users and helped 17 councils to understand...
...each other. Learning sessions also allow us to experiment and try new tools and approaches without the same concerns we have when building code for a production environment. One of...
...under new contracts added new journeys to the hub to reflect the new features released by the certified companies - for example, we can now recommend certified companies for users...
...for businesses. We then did an alpha project to develop and test a prototype user journey. The sorts of question we wanted to understand included: what do users need when...
This is a short post to let you know what support will be available for people using GOV.UK Verify over the festive period. The GOV.UK Verify user support desk is...
