100 rounds of user research on GOV.UK Verify
We have just reached a new milestone on GOV.UK Verify - our 100th round of usability testing. 100 rounds of usability testing is certainly a lot. Here are some numbers to put it into context
GOV.UK Verify / DVLA / local authority discovery day
Posted by:
Linda O'Halloran and Rebecca Hales, Posted on:
-
Categories:
Industry and market engagement, Research
On 15 July we held the first of 2 discovery days to examine how local authority taxi licensing, concessionary travel and parking permit services might be improved using GOV.UK Verify and Driver and Vehicle Licensing Agency (DVLA) services. Here's a summary.
GOV.UK Verify for local government: working out loud
Linda O'Halloran is a Senior Business Analyst looking at the need for GOV.UK Verify in local government. In this post she shares an update on our latest work in this area.
Financial sector needs for digital identity
David Rennie leads on industry engagement for GOV.UK Verify and in this post he provides an update on our work with the private sector.
Improving the experience of verifying with certified companies
User research specialist Pete Gale explains how we ensure that certified companies provide services that meet the needs of our users.
Exploring the need for GOV.UK Verify in local government - get involved
Posted by:
Ian Litton and Michael Clark, Posted on:
-
Categories:
Industry and market engagement, Research
Ian Litton of Warwickshire County Council and Michael Clark of the Government Digital Service provide an update on the work that local authorities and GDS have done together on citizen identity needs for local authority services. Learn how you can get involved in upcoming pilots.
Meeting user needs
The GDS Design Principles state that services should start with user needs. To pass the Digital by Default Service Assessment for a live service, the service manager must demonstrate that the team building service understands user needs and has undertaken …