User research - asking better questions

With more people and services using GOV.UK Verify, we’re able to learn from their feedback and find more opportunities to refine and improve the service. A few weeks ago, I...
With more people and services using GOV.UK Verify, we’re able to learn from their feedback and find more opportunities to refine and improve the service. A few weeks ago, I...
...case, this will include a range of personal tax services - not just self-assessment but also services like transferable marriage tax allowance, tax credit renewals, accessing your PAYE records and...
...to release a component of GOV.UK Verify to production. Other topics of discussion could be a service disruption or discovery of a particularly nasty bug. Once we have completed the...
...government will be able to make more services available for people to use entirely digitally, without having to use a phone or the post or attend services in person. GOV.UK...
...and the delivery team is responsible for building and maintaining 2 of them: the GOV.UK Verify hub and Document Checking Service. Currently the delivery team - made up of developers,...
...make sure people only have access to their own records and services, banks need to make sure the recipient is who the payee intended. OIX offers the chance for open,...
...faster way for users to prove their identity online, so they can access services they need implement GOV.UK Verify across a range of government services, so that people can have...
...government services connected to GOV.UK Verify, as well as the services offered by certified companies. We’ll also be seeking ways to improve the consistency of the experience for Welsh language...
...with government services. Usernames and passwords for many online services are available to buy from the dark web, mostly gained from one of the data breaches mentioned earlier. People tend...
...when accessing government services like viewing your driving licence or filing your tax. Having just gone live, GOV.UK Verify will be constantly improved and expanded based on user feedback. During...