Identity assurance for organisations and agents
...for businesses. We then did an alpha project to develop and test a prototype user journey. The sorts of question we wanted to understand included: what do users need when...
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Guest post: 3 things departments should know about joining GOV.UK Verify
...our driver records (whenever GOV.UK Verify verifies a user for any GOV.UK service, the next step is for the department to find a match for the user in their own...
Improving our reporting
Posted by:
Oliver Harper and Stephen Dunn, Posted on:
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Categories:
How GOV.UK Verify works, Technical
...service dashboard: ‘Authentication success rate’; ‘Account creation’; and ‘User sign in’. None of these measures tell us or the user much about how well GOV.UK Verify is performing; they’re all...
GOV.UK Verify certified company user support details
...CitizenSafe e-mail: support@citizensafe.co.uk Telephone: 0333 566 8000 Royal Mail e-mail: identityverification@your.royalmail.com Telephone: 0345 266 0116 User support for GOV.UK Verify You can contact the GOV.UK Verify user support team...
Goals, cycles and people: running an agile, complex programme in government
...I mean outcomes that meet user needs, and transform the way users deal with government. Our big goals are to: build and improve GOV.UK Verify to provide a safer, easier,...
GOV.UK Verify: Technical delivery update, 11 April 2016
...under new contracts added new journeys to the hub to reflect the new features released by the certified companies - for example, we can now recommend certified companies for users...
GOV.UK Verify user support over the festive season
This is a short post to let you know what support will be available for people using GOV.UK Verify over the festive period. The GOV.UK Verify user support desk is...
GOV.UK Verify: How we talk about user needs
One of the central tenets of how we design government services is that we start with user needs. As a user researcher, I’m aware of the importance of defining user...
A lesson from GOV.UK Verify: blog your way towards live
...we knew our time in the room with the assessors would be limited; blogging helped us clarify our own thoughts, and gave the panel access to a lot of information...
Building GOV.UK Verify to Agile principles
...Agile delivery management is known for having an iterative approach to development. This means that there are cycles of developing new features, releasing them often and gathering feedback from users...