...and make it better for end users, since our last update we’ve: Made improvements to the hub journey based on feedback generated by face-to-face sessions with users, including clarity around...
...report diabetes and all single-vision conditions to the DVLA online. People with those conditions can also use the Renew your short-term medical licence service. Those users account for 80% of...
...users secure. Our joint project with OIX is therefore focussed on being proactive when it comes to developing threats, so we’re seeking more sophisticated solutions from the market now. New...
GOV.UK Verify is a new type of service, being delivered in a new way for the first time anywhere in the world, so our social media accounts present some interesting...
...service dashboard: ‘Authentication success rate’; ‘Account creation’; and ‘User sign in’. None of these measures tell us or the user much about how well GOV.UK Verify is performing; they’re all...
...of verifying a user's identity, identity providers will ask users to provide evidence that it's really them. This might include providing details of official documents like a passport or driving...
One of the central tenets of how we design government services is that we start with user needs. As a user researcher, I’m aware of the importance of defining user...
...CitizenSafe e-mail: support@citizensafe.co.uk Telephone: 0333 566 8000 Royal Mail e-mail: identityverification@your.royalmail.com Telephone: 0345 266 0116 User support for GOV.UK Verify You can contact the GOV.UK Verify user support team...
...we knew our time in the room with the assessors would be limited; blogging helped us clarify our own thoughts, and gave the panel access to a lot of information...
...so that it’s as clear as possible to services what they will need to do, and any new needs arising from new services adopting GOV.UK Verify are understood early on...
