...evaluation and improvement sits at the heart of what we do, and is central to the new approach to building digital services that is being adopted across government. Over time,...
...in the private sector. At this stage, we're prioritising building and scaling a service that works for users of central government services. We’re working hard to make it easier and...
...service needs. Whenever a user then signs into their identity account with their chosen certified company to access a government service, only the Matching Data Set is passed to the...
...form and questionnaire). If they already have a GOV.UK Verify account and are using it to sign into the service, they’ll save an average of 24 minutes for a new...
...mobile network operators to allow users to sign into online services in a simple and safe way. For the second half of the afternoon, we ran an ‘unconference’. This means...
...to interpret a warning sign en route, they turn to the user support team for help. In addition to providing directions, the user support team helps users who have encountered...
...legacy by seeking cross-sector feedback at their meetings and sending updates to councils through their newsletter (sign-up here). As well as publishing updates here, we’ll be reporting our progress on...
...service dashboard: ‘Authentication success rate’; ‘Account creation’; and ‘User sign in’. None of these measures tell us or the user much about how well GOV.UK Verify is performing; they’re all...
...are other characteristics of agile development. Waterfall management typically includes a series of stages, from defining requirements, to design, to development, to testing, to release, and finally to operational handover....
Identity assurance is a new service that will give people a secure and convenient way to sign in to government services. Read Janet Hughes' post explaining it on the GDS...
