...when accessing these services. Looking at these journeys in such detail really helped us to better understand user behaviours, and enabled us to collaborate and map out a joined-up user...
...could be used to check a user’s eligibility for a service (e.g. concessionary travel). many suppliers expressed an interest in using GOV.UK Verify with ‘reuse accounts’ i.e. the single account...
...team. We’re working on 3 technical delivery priorities: increasing user and departmental adoption of GOV.UK Verify; improving the completion rate for GOV.UK Verify users; and improving and maintaining GOV.UK Verify....
...for our users. Part 1 of this series covered user control, transparency and multiplicity and part 2 covered data minimisation, data quality and service user access and portability. Today, we...
...With services that need less proof from users, the user journey will be similar - but shorter. Users will be asked some questions to help them choose a certified company...
Licence: Creative Commons Attribution Alan Clark For a service to meet its user needs, user support is essential. Certified companies’ user support teams tend to be the primary point of...
