We’ve been developing GOV.UK Verify over more than 18 months of user research and iteration. Since we launched the public beta of GOV.UK Verify, we’ve been gathering feedback from the first people to use it. We’re using that feedback to …
I work as a user researcher for GOV.UK Verify. The core of what I do is understanding how GOV.UK Verify works for real people, and finding ways to make it simpler and better. One of the most valuable ways to …
As with all the work being done under the digital transformation programme, the identity assurance programme starts with user needs. But, in this case, there are two separate and contrasting needs to consider. We thought it would be interesting to …
Over the past few months we’ve been working on a quantitative research tool to complement the work that we’re doing in the user research lab. Our aim was to build something that we could test with hundreds, if not thousands …
In March this year we started an intensive, iterative programme of design and user research with a view to ensuring the best possible user experience for people as they discover and interact with identity assurance.
