I’m Hugh and I manage the GOV.UK Verify user support team. This post provides an insight into how we do user support. GOV.UK Verify is a platform for identity and represents a new way for citizens to prove who they …
We want to make sure that the people who are expected to use GOV.UK Verify can do so. Our target for demographic coverage by ‘live’ is 90%. When we set that objective back in March 2015, GOV.UK Verify could only …
We have been working with our colleagues on the GDS assisted digital team and some of the services currently connected to GOV.UK Verify to review the guidance around supporting assisted digital users through GOV.UK Verify. If you're interested in …
One of the central tenets of how we design government services is that we start with user needs. As a user researcher, I’m aware of the importance of defining user needs in a way that accurately reflects how our users talk …
GOV.UK Verify is a new type of service, being delivered in a new way for the first time anywhere in the world, so our social media accounts present some interesting challenges. I'm responsible for GOV.UK Verify's digital communications channels, and this post is about how we're …
GOV.UK Verify uses a range of certified companies which users choose from to verify their identity for services on GOV.UK. People sometimes ask why these companies ask users to specify their gender. We thought it would be useful to give …
Are you interested in our approach to acceptance criteria and setting the boundaries for user stories on GOV.UK Verify? Read about this - and the effect it has had on the team - in Kit Carrau’s post on the GDS …
