Improving GOV.UK Verify’s demographic coverage - an update on Northern Ireland
Richard Higson provides an update on our demographic work using data which allows us to estimate and better understand GOV.UK Verify’s coverage in Northern Ireland.
GOV.UK Verify support: assisting users in their journey
This is the first in a series of posts from the GOV.UK Verify user support team where we’ll talk about the issues our users have experienced, how we respond to these queries, and how we measure user feedback and the impact of the support given.
Improving GOV.UK Verify’s demographic coverage - an update
Posted by:
Richard Higson and Kyran Dale, Posted on:
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Categories:
Delivery, How GOV.UK Verify works, Research
Richard Higson and Kyran Dale provide the latest update on GOV.UK Verify's demographic coverage, how it's improved and how it will continue to do so.
100 rounds of user research on GOV.UK Verify
We have just reached a new milestone on GOV.UK Verify - our 100th round of usability testing. 100 rounds of usability testing is certainly a lot. Here are some numbers to put it into context
Accessibility research for GOV.UK Verify
User researcher Polly Gannaway shares some of what we’ve learnt conducting accessibility research for GOV.UK Verify.
Supporting Welsh language users of GOV.UK Verify / Cefnogi defnyddwyr GOV.UK Verify drwy gyfrwng y Gymraeg
We have started to roll out a Welsh language version of GOV.UK Verify - learn more from Service Manager Stephen Dunn.
Making GOV.UK Verify the default way to access digital services
GOV.UK Verify's Head of Policy and Engagement Jess McEvoy shares an overview of how we’re working to make GOV.UK Verify the default way to prove your identity online when accessing government services.
Meeting user needs
The GDS Design Principles state that services should start with user needs. To pass the Digital by Default Service Assessment for a live service, the service manager must demonstrate that the team building service understands user needs and has undertaken …
Estimating what proportion of the public will be able to use GOV.UK Verify
GOV.UK Verify is on track to go live in April and we’ve set some ambitious objectives for what we want to achieve between now and then. One thing we’re aiming to do is increase our demographic coverage to around 90% …
GOV.UK Verify user support over the festive season
This is a short post to let you know what support will be available for people using GOV.UK Verify over the festive period. The GOV.UK Verify user support desk is available Monday to Friday 8am - 5pm to answer your …