...was impossible for users with visual impairments to do this without help. We are always working with certified companies to improve their user journeys and introduce new methods of verification,...
...to the beginning of the user journey seemed like an obvious thing to do to save those users a bit of time. The user journey now looks like this: Users...
...we’ll take a look at each of the 9 principles and explain what they mean for our users. Part one of this series covered user control, transparency and multiplicity. Today...
Government services should be consistent, so users don't have to learn a new interface every time. Point 13 in the Digital by Default Service Standard says: Build a service consistent...
With GOV.UK Verify now live, we’re working harder than ever to continue to improve and expand the service based on user feedback, analytics and further user research. We’re also looking...
...March 2017. The pilot user journey The private beta is for current Blue Badge holders who need to renew their badges, and who previously received qualifying benefits from the Department...
...one-to-one sessions with users. We took users through the prototype of the user journey where we introduced a page that allowed them to choose from a number of online accounts...
...their users. To improve GOV.UK Verify and make it better for end users, since our last update we’ve: reintroduced an A/B test looking at whether or not we need ask...
...implemented new ways to validate official documents so that users with any passport and any EU identity document can use those documents as identity evidence, and new ways to validate...
...constantly developing that so that it’s as clear as possible to services what they will need to do, and any new needs arising from new services adopting GOV.UK Verify are...
