GDS is offering a rare and exciting opportunity to transform the way government provides online services to the public.
Being part of a large team can sometimes mean it's hard to get the chance to work with everyone. Will Palmer and Thomas Lee from the GOV.UK Verify's technical team share how group sessions and an unconference have helped their team get together and learn.
This is the first in a series of posts from the GOV.UK Verify user support team where we’ll talk about the issues our users have experienced, how we respond to these queries, and how we measure user feedback and the impact of the support given.
Janet Hughes introduces a new phase for GOV.UK Verify and talks about how the team is working harder than ever to continue to improve and expand the service and roll it out across central government services.
GOV.UK Verify's Programme Manager writes about what it takes to build a service using agile, iterative and user-centred methods.
This post from GOV.UK Verify Programme Director Janet Hughes puts forward a way of thinking about how to run a complex programme, building something that’s never been built before, working across government with a new kind of team. It's a longer read that's essential for anyone running a digital delivery team in government.
The GOV.UK Verify technical delivery team recently started building a new version of our frontend application (not the design - that will look the same as it does now). We thought we’d share how we’ve been approaching this work.
Put in place a sustainable multidisciplinary team that can design, build and operate the service, led by a suitably skilled and senior service manager with decision-making responsibility. (Digital by Default Service Standard, point 3)
We need to make sure that GOV.UK Verify is protected against rapidly developing fraud and information security risks, to protect people's privacy and security. There are a range of ways we do this - this post is about the work we do …
I’m Hugh and I manage the GOV.UK Verify user support team. This post provides an insight into how we do user support. GOV.UK Verify is a platform for identity and represents a new way for citizens to prove who they …