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GOV.UK Verify support: assisting users in their journey

Posted by: Ayodeji Awoyele and Emily, Posted on: 1 September 2016 - Categories: How GOV.UK Verify works

This is the first in a series of posts from the GOV.UK Verify user support team where we’ll talk about the issues our users have experienced, how we respond to these queries, and how we measure user feedback and the impact of the support given.

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Small change, big impact - lessons learnt from changing the hub

Posted by: Oliver Harper, Posted on: 24 August 2016 - Categories: How GOV.UK Verify works, Research
A flow diagram with screenshots of the latest GOV.UK Verify questions. First question is 'About you' asking 'are you aged 20 or over’, second question is 'Select all the documents you have’, and the third question is 'Do you have a mobile phone or tablet’?

Product Manager Oliver Harper describes a recent change we made to GOV.UK Verify, how this led to unexpected improvement in performance and, most important of all, what we learnt.

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Improving our reporting

Posted by: Oliver Harper and Stephen Dunn, Posted on: 8 July 2016 - Categories: How GOV.UK Verify works, Technical
The GOV.UK Verify service dashboard

As part of going live, we’re making some changes to the way we report GOV.UK Verify’s progress on the Performance Platform. Find out what we're changing and why.

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Planning for the event of GOV.UK Verify being taken temporarily offline

Posted by: Liz Sarginson, Posted on: 1 April 2016 - Categories: How GOV.UK Verify works, Security, Technical

"Having developed the service for security and availability we then plan for disaster" - Head of Operations, Liz Sarginson, shares how we deal with incidents that affect how users' experience of GOV.UK Verify.

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GOV.UK Verify and Self Assessment

Posted by: Stephen Dunn, Posted on: 1 February 2016 - Categories: Delivery

This blog post provides an update on how GOV.UK Verify became available for users to file their Self Assessment in 2016. If you need support filing your Self Assessment for 2017, please contact HMRC if you are using Government Gateway. If …

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GOV.UK Verify on the Performance Platform

Posted by: Stephen Dunn, Posted on: 13 February 2015 - Categories: How GOV.UK Verify works, Technical

From today we have started to publish performance data about GOV.UK Verify on the GOV.UK performance platform as required by Point 17 of the Digital by Default Service Standard which says: Report performance data on the Performance Platform The data is retrospective …

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GOV.UK Verify / self-assessment trial complete

Posted by: Janet Hughes, Posted on: 6 February 2015 - Categories: Delivery

By March 2016, GOV.UK Verify will be the default way for people to prove their identity when using digital services that need to know who the user is. In HMRC’s case, this will include a range of personal tax services …

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GOV.UK Verify - continuous improvement

Posted by: Janet Hughes, Posted on: 3 November 2014 - Categories: Delivery

We’ve built GOV.UK Verify on the basis of a programme of intensive user research, development and iteration over more than a year, and we expect we’ll need to continue to refine how GOV.UK Verify works to make sure it works smoothly …

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