How we're measuring and improving the performance of GOV.UK Verify
This is the first in a series of posts from the GOV.UK Verify user support team where we’ll talk about the issues our users have experienced, how we respond to these queries, and how we measure user feedback and the impact of the support given.
Product Manager Oliver Harper describes a recent change we made to GOV.UK Verify, how this led to unexpected improvement in performance and, most important of all, what we learnt.
As part of going live, we’re making some changes to the way we report GOV.UK Verify’s progress on the Performance Platform. Find out what we're changing and why.
"Having developed the service for security and availability we then plan for disaster" - Head of Operations, Liz Sarginson, shares how we deal with incidents that affect how users' experience of GOV.UK Verify.
This blog post provides an update on how GOV.UK Verify became available for users to file their Self Assessment in 2016. If you need support filing your Self Assessment for 2017, please contact HMRC if you are using Government Gateway. If …
From today we have started to publish performance data about GOV.UK Verify on the GOV.UK performance platform as required by Point 17 of the Digital by Default Service Standard which says: Report performance data on the Performance Platform The data is retrospective …
By March 2016, GOV.UK Verify will be the default way for people to prove their identity when using digital services that need to know who the user is. In HMRC’s case, this will include a range of personal tax services …
We’ve built GOV.UK Verify on the basis of a programme of intensive user research, development and iteration over more than a year, and we expect we’ll need to continue to refine how GOV.UK Verify works to make sure it works smoothly …
GOV.UK
