User Researcher, Ciara Green, and Service Designer, Kay Dale, carried out observational research at certified company user support centres to better understand how certified companies provide user support to meet user needs.
We have just reached a new milestone on GOV.UK Verify - our 100th round of usability testing. 100 rounds of usability testing is certainly a lot. Here are some numbers to put it into context
In future could you use your Facebook or Linkedin account as part of the verification process? Industry Engagement lead Livia Ralph shares details of a project, conducted with private sector partners via Open Identity Exchange, looking the use of different sources of activity history when proving an individual is who they say they are.
User research specialist Pete Gale explains how we ensure that certified companies provide services that meet the needs of our users.
User researcher Polly Gannaway shares some of what we’ve learnt conducting accessibility research for GOV.UK Verify.
GOV.UK Verify's content designer Anthony Lord and designer Joe Lanman describe how, for GOV.UK Verify, solid user research can supplement established design patterns and style guides.
On 26 October 2015 the Minister for the Cabinet Office Matt Hancock spoke at the Institute for Government on how digital transformation can improve government services. In this excerpt he talks about the development of GOV.UK Verify and how he verified his …
One of the central tenets of how we design government services is that we start with user needs. As a user researcher, I’m aware of the importance of defining user needs in a way that accurately reflects how our users talk …
GOV.UK Verify is a new way to prove who you are online. It provides a convenient, secure way to access government digital services, and stops other people pretending to be you. We’ve verified more than 140,000 identities, and around 5,000 …
With more people and services using GOV.UK Verify, we’re able to learn from their feedback and find more opportunities to refine and improve the service. A few weeks ago, I wrote about refinements we were making to ensure people were …
