...we’re constantly reviewing it to assess how we do things, and what we could improve. As always, the priority is user needs. The service dashboard for GOV.UK Verify needs to...
...support queries and feedback; analytics; A/B testing; accessibility testing. Why so much research? Traditionally, some companies have often only conducted one round of usability testing on a product or service...
...permit services. A lot of local authorities, including many of our pilot participants, work directly with suppliers to provide aspects of their services. We want to collaborate with these suppliers...
...and explaining what they mean for our users. Today we cover the principles of user control, transparency and multiplicity. Principle 1: User Control I can exercise control over identity assurance...
...for our users. Part 1 of this series covered user control, transparency and multiplicity and part 2 covered data minimisation, data quality and service user access and portability. Today, we...
...we have received. We have never worked in an agile manner, never done user research and never analysed service data before embarking on redesigning a service, so this has completely...
...needs to consider. We thought it would be interesting to share what we’ve learned so far about this issue. Security matters to people ... We’re building the identity assurance service...
...the Data Protection Act). Every identity provider and service provider, including the Government Digital Service, will be expected to embed those principles into their identity assurance services, and to demonstrate...
GOV.UK Verify is designed to preserve users’ privacy when they access digital services. The identity assurance programme’s independent Privacy and Consumer Advisory Group recognised the need for GOV.UK Verify to...
...submission of one of their iforms. The table below gives our updated list of services planning to adopt GOV.UK Verify in the next 6 months. Some new services have been...
