...hopes that organisations will use this consultation and the associated survey to provide specific insights on practical ways for collaboration between the public and private sector to make digital channels...
...accounts. Testing, data and development We carried out 9 rounds of user research in our lab before launching the trial. We used that time to design a user journey that...
...public beta, and was solely responsible for the user support function for several months. One of the benefits of conducting service design in phases - alpha, beta, live - is...
...where - based on our research with users - we think we can better meet our users' needs in slightly different ways, particular to the service we’re working on. Introduction...
...of user needs we’ve considered in our planning. GOV.UK Verify’s users need to access a government service. If GOV.UK Verify is not available, they need to know what they can...
Point 7 of the Digital by Default Service Standard says: Evaluate what user data and information the digital service will be providing or storing, and address the security level, legal...
...We first started working on this in 2013. Much of this work has focused on how a service like GOV.UK Verify could be used to let users consent to eligibility...
...and make it better for end users, since our last update we’ve: Made improvements to the hub journey based on feedback generated by face-to-face sessions with users, including clarity around...
...be beneficial to users and how GOV.UK Verify could support the transformation of the services. What services did we look at? The events on 15 July in London and 27...
...use in local authority services, to make it easier for people to do the things they need to do online and easier for local authorities to transform their services without...
