Organisation and Authority Management Discovery
...We’ve just completed a nine-week discovery exercise. Our aims were to understand: user needs government needs the main user journeys We plan to use our findings to help us design...
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The next 6 months: services that plan to start using GOV.UK Verify
...owed Connected February 2015; in public beta 100k 15k HMRC Help your friends or family with their tax Connected March 2015; in public beta (this service currently supports users with...
Security and convenience: Meeting user needs
...This is a clear and compelling user need - if we don’t fulfil this need, digital services won’t be trustworthy or trusted, so people won’t want to use them, and...
GOV.UK Verify: Technical delivery update, 12 July 2016
...and make it better for end users, since our last update we’ve: Made improvements to the hub journey based on feedback generated by face-to-face sessions with users, including clarity around...
GOV.UK Verify: Introducing the user support team
...public beta, and was solely responsible for the user support function for several months. One of the benefits of conducting service design in phases - alpha, beta, live - is...
GOV.UK Verify and the government Design Standards
...where - based on our research with users - we think we can better meet our users' needs in slightly different ways, particular to the service we’re working on. Introduction...
Planning for the event of GOV.UK Verify being taken temporarily offline
...of user needs we’ve considered in our planning. GOV.UK Verify’s users need to access a government service. If GOV.UK Verify is not available, they need to know what they can...
Accreditation and risk management in GOV.UK Verify
Point 7 of the Digital by Default Service Standard says: Evaluate what user data and information the digital service will be providing or storing, and address the security level, legal...
Exploring the need for GOV.UK Verify in local government - get involved
Posted by:
Ian Litton and Michael Clark, Posted on:
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Categories:
Industry and market engagement, Research
...We first started working on this in 2013. Much of this work has focused on how a service like GOV.UK Verify could be used to let users consent to eligibility...
GOV.UK Verify: Technical delivery update, 15 December 2016
...team. We’re working on 3 technical delivery priorities: increasing user and departmental adoption of GOV.UK Verify; improving the completion rate for GOV.UK Verify users; and improving and maintaining GOV.UK Verify....