Using evidence from user research to redesign GOV.UK Verify

...evaluation and improvement sits at the heart of what we do, and is central to the new approach to building digital services that is being adopted across government. Over time,...
...evaluation and improvement sits at the heart of what we do, and is central to the new approach to building digital services that is being adopted across government. Over time,...
...implemented new ways to validate official documents so that users with any passport and any EU identity document can use those documents as identity evidence, and new ways to validate...
...that’s now in live use in GOV.UK Verify. That means that people can use their mobile phone contract as identity evidence in GOV.UK Verify, in the same way they might...
...regulations. This explicit cross reference to government identity verification standards in the new AML Directive sets the regulatory framework that will facilitate bank acceptance of a user’s digital identity. Practical...
...skipping through sections that the screen reading software identifies using the header tags in the code. However, we realised that some of the pages in GOV.UK Verify don’t use headers...
...code we used simplify the technical onboarding of new services by centralising the location of certain assets maintain and improve the service continue recruiting new members for the technical delivery...
...do know is that there are some valuable lessons that we’ve learnt from this change, which we can apply to further iterate and improve GOV.UK Verify. What we learnt We...
...improve the service continues at pace. Here’s a summary of what we’ve been working on since our last update back in August and what we plan to do next. Increasing...
...each other. Learning sessions also allow us to experiment and try new tools and approaches without the same concerns we have when building code for a production environment. One of...
...back in October and what we plan to do next. Improving the completion rate To improve the volume of visits that result in a user creating or re-using a verified...