User Researcher, Ciara Green, and Service Designer, Kay Dale, carried out observational research at certified company user support centres to better understand how certified companies provide user support to meet user needs.
GOV.UK Verify's Privacy Officer Orvokki Lohikoski provides the third and last part in our series of blog posts illustrating what GOV.UK Verify's 9 Privacy Principles mean for our users.
GOV.UK Verify's Privacy Officer Orvokki Lohikoski provides the second in a series of blog posts illustrating what GOV.UK Verify's 9 Privacy Principles mean for our users.
Industry and Engagement lead, Carrie Hartnell-Grundy and Business and Risk Analyst, Aaron Cameron, talk about our joint-project with OIX to investigate how to future-proof the requirements of Element C, focusing on knowledge based verification.
GOV.UK Verify's Privacy Officer Orvokki Lohikoski provides the first in a series of blog posts illustrating what GOV.UK Verify's 9 Privacy Principles mean for our users.
Polly Gannaway, one of our user researchers, provides an insight into 2 of our most recent workshops with GOV.UK Verify certified companies.
Claire Bowman shares the outcomes and experiences of a recent workshop held between GDS and DVLA to improve user journeys and services connected to GOV.UK Verify, focusing on user needs.
This is the first in a series of posts from the GOV.UK Verify user support team where we’ll talk about the issues our users have experienced, how we respond to these queries, and how we measure user feedback and the impact of the support given.
Product Manager Oliver Harper describes a recent change we made to GOV.UK Verify, how this led to unexpected improvement in performance and, most important of all, what we learnt.
This post provides an update on our our discovery work with local authorities.
